I just had an amazing conversation with Fabiola from LuLaRoe Home Office today. She is part of the welcome team at LLR and was calling to check up on me since on boarding with the company about 2 1/2 months ago. This was NOT your average customer service survey type call. This lady was really wanting to know how I was doing!
I personally have not had any problems in my business that were the fault of LLR. Anything that has not been smooth going since my start ultimately was the result of “operator error” LOL. So Fabiola and I were able to have a great conversation about all the things!
I told her that while I was in the queue I was very frustrated about how information was passed on to those of us waiting. But that once I onboarded everything changed and I had more than enough information about the company and how to run my business. What I had failed to realize was that until I completed my contract with LLR, I didn’t have a relationship with LLR and would not understand all the complexities that make LLR different from other direct selling companies. Therefore I didn’t have a “need to know” or the privilege to know. Which made my frustration, my problem, not a failure of LLR.